POSTAGE & PACKAGING
To order headshots, you must first create an account. Once you have logged in, you can
upload images in your control panel, click on the thumbnails to select the number of
prints you would like in black and white or colour, add to your basket and then check
out. If you do not have photos in an uploadable format, we can scan prints or negatives
free of charge, contact us
to arrange this. Please refer to your
control panel for any other options or contact us
with any queries.
Your order will usually be processed and posted within two business days, subject to order
volume. If you need to guarantee an express service, please contact us
to arrange this.
Your headshots will posted in a padded envelope with a 100% recycled paper fibre lining. For
postage pricing, please see the prices section
All orders are manually checked against your artwork before they are sent out to you. If for
some reason you are not happy with your prints, please let us know, return them and we will do everything we can to rectify the
situation. If we are at fault we will, of course, replace your prints free of charge. If the problem is with the artwork you sent us,
we can offer you replacement prints at cost.
The automated ordering system checks out through Paypal using an industry-standard secured
connection. You do not need a Paypal account to use the system, just a valid credit card.
If you would prefer to pay by cash or cheque, please contact us
To create a sharp print, your original file needs to be large enough. Generally a resolution
of 300dpi will print well. For an 8x10 inch print, this equates to a dimension of 2,400
by 3,000 pixels. To find the dimensions in Microsoft Windows, click on the file within a
folder and the dimensions are shown both in the status bar at the foor of the folder (click
on View, Status Bar if you cannot see this) or in the left "Folder Actions" panel under
Details. On a Apple Mac, open the file in Preview and click on Tools, Get Info for the image
size. (On Linux, you can use the ImageMagick library: identify -format "%wx%h" image.jpg)
We use a dye-sublimation printer. This is a technology that heats panels of dye directly
into gas, which then transfers to the paper. The continuous-tone process is finished with
a clear coating, which makes the print instantly smudge-resistant and protected from
ultra-violet light. This means that the photo is far more resistant to fading over time.
The print is created dry, so there are no harmful chemicals to dispose of like in traditional
lab printing. The process is therefore far more environmentally-friendly and since the prints
are not created wet, there is no drying time and they can be posted to you immediately.